ITRS Online Resources
Thought leadership by the experts in monitoring
REST API – Don’t Lose Sleep!
“The Geneos Gateway has a REST API allows programmatic, automatic triggering of Geneos commands, which take remediating action in the monitoring environment. This API allows for some nice integrations and automation. This blog is a compendium of common errors and snags one might run into when working with this Command REST Service, as well as some getting started tips. I also walk through avoiding and handling each of these common pitfalls.
ITRS Group get togethers coming soon
Event season in the ITRS offices was kicked off in November by our New York meetup, and will continue now until March. Both Hong Kong and Singapore are gearing up for their meetups on the 23rd and 25th Jan respectively and the London event won’t be far behind on February 1st.
Listening to and Actioning Stakeholder Feedback
Four months ago, we implemented the most far-reaching overhaul of the Geneos documentation in our 21-year history. As part of an iterative plan we’ve committed to deliver to our customers, it focused on improving the ‘consumability’ and usefulness of the Geneos online help.
Is your IT cockpit ready?
Among medical, aviation and finance, key industries which affect mankind directly either for life or monetary reasons, aviation has been a front-runner in developing fail-proof technologies using combination of people, processes and technology.
Building a MiFID II dashboard that anyone in the business can interpret
With the implementation of MiFID II, many of our clients are preparing to find out exactly how ready for the regulatory changes they are. It isn’t just technical or support staff who need that understanding, but rather the business as a whole.
ITRS NY Meetup, 16th November 2017
We recently held a meetup for ITRS software users at our New York office. These events prove a great opportunity for us to hear feedback directly from our clients, along with a chance to update them on our latest product functionality and how they can advance their IT operations to deliver more results.
Listening to, and learning from your feedback
Customer Survey results October 2017 At ITRS, we try and listen to what our customers say, both to, and about us (and believe me, those are different things!).
The Capacity Planning ROI Calculator
How to show ROI from capacity planning Enterprise IT can be divided into two camps: the first camp helps keeps the lights on and the second can provide returns to the actual business. There should be pressure to minimise the costs of the first camp without compromising service levels.